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Articles Tagged ‘AccountingDirect | Pastel Sales’

Are there any compulsory yearly fees?

For Pastel Xpress, Partner, MyBusiness Desktop

No, there are no compulsory yearly fees for accounting packages like Pastel My Business, Xpress or Partner Perpetual (not available any more as a new products) unless you have the Bank Manager or Debtors Manager modules.  Pastel Business Care Contract (Support & upgrades) is optional* on these packages and you would sign up for this. 

Yes, on Pastel Partner Advantage subject to Annual License Fee

Read about Business Care Contract benefits - click here

For Pastel MyBusiness Online

Yes, MyBusiness Online has a monthly fee, or yearly (for some discount).

For Pastel Payroll

Yes,there are annual license fees for Pastel Payroll depending on the number of employees.

* NOT optional if you have Xpress or Partner with the Bank Manager or Debtors Manager modules.

Business Care Contract?

Benefits of being a Pastel Business Care Member

As a Sage Pastel customer, you're never left to your own devices. We make every effort to ensure you reap the full value of your accounting software investment with proper, appropriate first-line assistance.
Unlimited telephonic support
We have teams dedicated to each product in the Pastel range who will assist you with all your technical support queries. With our extensive experience and understanding of your needs, whether it be installation, set-up, or accounting queries, our highly skilled support teams are available:
Monday – Thursday from 07h30 – 17h00,
Friday from 08h00 – 16h30 and Saturday from 09h00 – 12h00.

Unlimited email support

E-mail your support query and receive a response in one hour during working hours. Should you e-mail your support query after hours, you will receive a response early the next day.

Free automatic software updates and upgrades

Whilst on Pastel Business Care you will receive free software upgrades automatically via the Automatic Updates feature. Pastel continually invests in research and development to make sure you stay abreast of changes in the economic, technological and legislative environment. You’ll find that subscribing to Pastel Business Care is far more cost effective than purchasing new releases later.

Regular electronic Business care Newsletter

This essential newsletter gives you the inside track on practical tips and tricks, short cuts and important information.

Exclusive access to the Customer Zone

The Customer Zone allows you to download free updates, access the Pastel knowledge base, and latest technical information as well as providing you with a view of your support history.


As a Pastel Business Care customer you will receive a 10% discount on any Pastel training course held at our training centres in Gallo Manor, Mount Edgecombe and Century City. You’ll also receive a 5% discount on our self-study training courses.

Free Pastel magazine

The online Pastel InBusiness magazine will keep you up-to-date on industry trends and information about your Pastel software. In each issue we highlight the latest Pastel products, features and modules, software tips and tricks, changes to legislation, tools and practical information to help you get the most out of your Pastel software.

Pastel Payroll discount

If you purchase Pastel Payroll within the first 30 days of registering your Pastel Accounting Software, you will receive a 30% discount when purchasing Pastel Payroll (from AccountingDirect).

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